An answer board site would work well for libraries. The ability for librarians to compile commonly asked questions online provides a non-spatial & non-linear aspect to providing information. This would be especially helpful for patrons who can't visit the library during opening hours, like shift workers, or those with physical disabilities.
The use of the web in documenting and facilitating these discourses means that not just library members would have access to the information.
This web space would also provide an invaluable source of customer feedback, as patrons could offer suggestions, or even question the vailidity of the information we provide.
Also, we could create a number of different forums, geared to different interest groups. These could be organized along demographic details such as age or cultural background. We could also identify a number of niche groups and organise along these, ie, such as historical romance, graphic novels/manga, or project managment. We could involve members of the public in these niche interest forums, which would create online communities of particular knowledge, without formal hierarchy - but with expert knowledge.
No comments:
Post a Comment